Frequently Asked Questions

“If you have never learned a foreign language, you have no idea how much better your life gets when you can speak a foreign language. People are nicer to you, you make more friends and have better experiences. It is a wonderful experience and we want you to experience it with us.”
~Brent Van Arsdell, founder, Language101.com
Q: Does your program come on CDs?
A: No. You access our program directly over the internet. You can study from any computer with an internet connection.
Q: Is there anything that gets shipped?
A: No. You get instant access to our program via the web. As an aside, this is the “greenest” way to learn a language because we don't ship you a box that will end up in your local landfill.
Q: Can I use my Android Phone, or iPhone or iPad to Study?
Q: I currently know very little Russian and I want to become fluent. Will your program get me there?
A: There are two parts to the answer:

Part 1: If you are a complete beginner, the Language101.com program will move you towards fluency. If you are already conversational … but want to improve … we can still help you move towards fluency. We suggest that you order Russian 1 or our full Russian 1, 2 & 3 program.

Remember that you’re protected by our 6 month money back guarantee, so there’s no financial risk if you’re not satisfied with our program for any reason whatsoever.

Part 2: After completing Russian 1, 2, and 3...

  • You’ll be able to speak and understand common conversations about every day subjects.
  • You’ll be able to travel with confidence.
  • You’ll know how to talk to people in Russian in ways that will make them into instant friends.
Q: Can I install your program on my home computer, my work computer and a new computer I'm buying soon?
A: Yes. You can easily access our program from several different computers as long as you have a good internet connection at each location. It is very easy to study from different computers or change computers.
Q: My wife, children, and I all want to learn the same language, how many copies of your software should we buy?
A: Just one. Our prices are per household, so you only need to buy one copy of the language per household. Businesses get up to four users per copy that they purchase.

For technical reasons, however, everyone in the household will need to have their own user name because everyone will learn at a slightly different speed.

Our system automatically assigns one user name and password. If you have others who want to study, simply e-mail us their names, preferred user names and e-mail addresses and we will set those up manually for you.
Q: Can Language101.com be used by children?
A: Yes. If they are old enough to read a newspaper, they can learn with Language101.com. Please read our Language101.com for Children page for more information.
Q: I want to learn French, Spanish and German. Do I have to buy a separate program for each language?
A: No. You can buy our “All Languages Super Package”. This lets you study as many of the languages that we offer as you want to study... and saves you a lot of money in the process. You’ll also get new languages for free as they are added.
Q: How do I give Language101.com as a gift? Give Language as a Gift!
A: Select the package you would like to give as a gift. As you check out, set up a user name and password for the first person receiving the gift. Use your own e-mail address or the system will e-mail the recipient spoiling the surprise. Remember you can give this to up to four people for no additional charge.

Then use our contact us form to send us the e-mail addresses and preferred user names for up to three additional gift recipients. We will manually create these accounts later.

We suggest printing off the home page from the language you are giving and wrapping it up as a present.
Q: Can I study with someone else's user name and password?
A: No. You each need a separate user name and password otherwise neither of you will learn much. That’s because our program adapts to everyone’s unique learning style.
Q: Do I have to complete the program by a certain time?
A: No. Your access to the Language101.com online learning center never expires. You also get free program updates as they become available.
Q: How long have you been in business?
A: We started developing Language101.com in 2007 and opened for business in March of 2009. Our company founder Brent Van Arsdell has been an educator on the internet since 1998. You can read more about us here.
Q: Do you offer a payment plan? I would like to pay over time.
A: Yes we do. Click on View Prices and then scroll down to the bottom of the page.
Q: Can you add other languages?
A: Yes. We plan on adding many languages including indigenous languages and endangered languages. If you have a particular language you would like us to add, please contact us. We may need your help in finding the right people to make and record lessons.
Q: Do you have a money back guarantee?
A: Yes, we have an unconditional 6 month money back guarantee.
Q: Can I buy a Level 1 course now and then upgrade to a Package price by paying the difference?
A: No. To get the discounted Package price you’ll need to purchase a Package now. You can always purchase level 2 or 3 later but you’ll pay the regular price.
Q: I don’t like using my credit card on the Internet, can I order by phone?
A: Yes. You can order using a credit card over the phone by calling 503-396-9852.
Q: What are your prices?
A: Here are our prices. We also offer installment payment plans. Click on View Prices and scroll down for details.
View Prices
Q: I can’t afford to invest in your language learning program, but I really want to learn Russian. What can I do?
A: We offer scholarships for enthusiastic language learners. You can learn more by clicking here to apply for a scholarship.
Q: What kind of ongoing support is available?
A: You can call us or e-mail us with any questions you may have. We promise to reply within 24-48 hours.